SEMI
INDUSTRIES CO., LTD.
SEMI Industries Co., Ltd. will realize the dream
with constant development to provide certain
inspiration and abundance for customers
CCM's Processing

CCM's Processing

01
Receiving consumer complaints
  • Phone, email, postal, homepage, visit
02
Identify the cause
  • Visiting,
  • Can be processed immediately One-stop processing
03
Establish countermeasures(Quality Management)
  • Establish enterprise-wide measures
  • Defective product recovery
04
Complaint action
  • Primary and secondary measures
  • Handling large accidents in the second unresolved
05
Customer Satisfaction and complete
  • Report results, rewards, customer satisfaction
  • VOC register record and information sharing